Refund & Cancellation Policy

1. How billing works

• You add money to your Jyotishya wallet through Razorpay. The minimum recharge is ₹100, and you need at least ₹100 in your wallet to start a call.
• Calls are charged per minute at the rate shown on the astrologer's profile. All prices include GST. Any part of a minute counts as a full minute. The charge comes out of your wallet when the call ends.
• You are not charged for calls that fail to connect, are not answered, or are cut off before both sides are connected.

2. Cancellations

There are no bookings to cancel: a consultation begins only when you tap "Talk Now" and both you and the astrologer answer. You can end a call at any time by hanging up, and you pay only for the minutes used.

3. When you can get a refund

• Money taken but not added to your wallet. If Razorpay charged you but your wallet balance did not go up, we will either credit your wallet or refund you in full once we confirm the payment.
• Duplicate payments. If you were charged twice for the same recharge, we will refund the extra payment in full.
• Call problems. If a call dropped because of a technical fault on our side, or the consultation could not take place because of a poor connection, we will credit the minutes charged back to your wallet.

Wallet balance is non-refundable. Money added to your wallet can only be used for consultations on Jyotishya. Unused balance cannot be refunded, withdrawn or transferred.

We do not give refunds because you disagree with an astrological reading or an outcome. Astrology is guidance, and we cannot guarantee results; see our Terms of Service.

4. How to ask for a refund

Email Rohith@jyotishya.app with the phone number on your account and, if you have it, the Razorpay payment ID or the time of the call. Please write to us:

• within 3 days of the call, for call problems;
• within 7 days of the payment, for payment problems.

5. Timelines

• We will reply to your request within 2 working days.
• Credits back to your wallet are applied as soon as the request is approved.
• Approved refunds are sent back through Razorpay within 5–7 working days. Your bank or card issuer may take a few more days to show the money.